Your item must be unopened/unused and in the same condition that you received it. It must also be in the original packaging. Damaged products during shipment must be reported within 5 business days of receipt of your product. Any product returned after the 5 day period will be at our discretion if the product was damaged by the customer or damaged in shipment. After 5 day period return shipping may be withheld from any refund. Oversized and hazardous items typically ship by truck and can have substantial shipping costs. Any problems with these items need to be reported to RAD POWERSPORTS immediately. Do NOT sign for a truck shipment if it is damaged without contacting us first.